Refund Policy

Last Updated: December 1, 2023

Thank you for choosing AgencyFuturist. Our Refund Policy is crafted to ensure customer satisfaction and provide clarity on the terms governing refunds. Please review this policy carefully before making a purchase.

1. Contact Information

   a. WhatsApp Support:

   Customers can reach us via WhatsApp at +212 662 850 930 to report any issues or request a refund.

2. No Registration or Account Required

   a. User Accounts:

   No user accounts or registrations are necessary to request a refund. Customers can directly contact us via WhatsApp.

3. Refund Eligibility

   a. Service Delivery:

   Refunds are considered only for services that were not delivered correctly as described on our website.

   b. Agent Verification:

   If a customer claims a service was not delivered as described, our agent service will require additional information from the customer to verify the issue.

4. Non-Refundable Circumstances

   a. Correctly Delivered Services:

   No refunds will be issued if the service was delivered correctly as described on our website.

5. Refund Request Process

   a. Customer Initiated Refund:

   Customers can initiate a refund request by contacting us via WhatsApp within 14 days of the purchase.

   b. Agent Communication:

   Our agent service will communicate with the customer to gather information and verify the issue within a reasonable timeframe.

6. Refund Timeframe

   a. 72-Hour Window:

   Refund requests must be initiated within 14 days of the purchase. Requests made after this timeframe will not be considered.

7. Customer Agreement

   a. Acceptance of Terms:

   By making a purchase and completing the payment, the customer acknowledges and agrees to our Terms of Use, Privacy Policy, and Refund Policy.

8. Changes to Refund Policy

   a. Updates:

   We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the website.

   b. Notification:

   It is the customer’s responsibility to review this policy periodically for changes. Continued use of our services after any modifications indicates acceptance of the updated policy.

9. Contact Information

   If you have any questions or concerns regarding this Refund Policy, please contact us at:

   • Email: contact@agencyfuturist.com
   • Phone: +212 662 850 930

Thank you for using AgencyFuturist, operated by StepConcept SARL.